Privacy Policy

At Chef Basket, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and other services. By accessing our services, you consent to the practices described in this policy.  


1. Information We Collect 
We may collect the following types of personal and non-personal information:  

a. Personal Information 
- Contact Details: Name, phone number, email address, and delivery address.  
- Payment Information: Billing details and payment card information. (Note: We do not store credit/debit card details. All payments are processed through secure, third-party payment gateways.)  
- Account Details: Login credentials, order history, and preferences.  

b. Non-Personal Information 
- Technical Data: IP address, browser type, operating system, and device information.  
- Usage Data: Pages visited, time spent on our website, and navigation patterns.  


2. How We Use Your Information
The information we collect is used for the following purposes:  
- Order Fulfillment: To process and deliver your orders, including notifications about order status.  
- Customer Support: To respond to your inquiries, complaints, or requests.  
- Personalization: To customize your shopping experience based on your preferences and previous purchases.  
- Marketing: To send promotional emails, special offers, or newsletters (only if you have opted in).  
- Security: To protect against fraud, unauthorized access, and other security risks.  
- Analytics: To analyze and improve our website, products, and services. 

3. How We Share Your Information 
Chef Basket values your privacy and will not sell, rent, or trade your personal information. However, we may share your information with:  

a. Service Providers
Third-party vendors, such as payment processors, delivery partners, and IT service providers, who assist in delivering our services.  

b. Legal Obligations
Government authorities or law enforcement agencies when required to comply with legal obligations, regulations, or court orders.  

c. Business Transactions 
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.  


4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These include:  
- Essential Cookies: Necessary for website functionality.  
- Analytical Cookies: Used to understand how visitors interact with our website.  
- Marketing Cookies: Used to deliver relevant advertisements based on your interests.  

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.  


5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.  


6. Data Security 
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:  
- Secure Socket Layer (SSL) encryption for online transactions.  
- Regular security audits and updates.  
- Restricted access to personal information on a need-to-know basis.  

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.  


7. Your Privacy Rights 
Depending on your location, you may have the following rights regarding your personal information:  
- Access: Request a copy of the information we hold about you.  
- Correction: Update or correct inaccurate or incomplete information.  
- Deletion: Request the deletion of your personal information.  
- Opt-Out: Unsubscribe from marketing communications at any time.  

To exercise your rights, please contact us using the details provided below.  


8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.  


9. Children’s Privacy
Chef Basket does not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.  

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on our website with the effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.  

11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:  
- Email: [info@chefbasket.ng](mailto:info@chefbasket.ng)  
- Phone: +2349060280425, WhatsApp: +2349014857257
- Office Hours: Monday–Saturday, 9:00 AM – 6:00 PM; Sunday, 10:00 AM – 6:00 PM  

Thank you for trusting Chef Basket with your personal information. We are committed to safeguarding your privacy.