Term and Conditions
Welcome to Chef Basket! These Terms and Conditions outline the rules and regulations for using our online store, operated as a partnership between Chef Basket and Boonplace Limited. By accessing our website and services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please refrain from using our services.
1. Definitions
In these Terms and Conditions:
- "We," "us," or "our" refers to Chef Basket, jointly owned by Chef Basket and Boonplace Limited.
- "You" or "customer" refers to the person accessing our website or purchasing products.
- "Products" are the goods listed for sale on our platform.
- "Website" refers to www.chefbasket.ng and all associated services.
2. Eligibility to Use
To access our services, you must meet the following criteria:
- Be at least 18 years of age or have explicit consent from a parent or legal guardian.
- Provide accurate and truthful personal details during registration and purchase.
- Comply with all applicable laws while using our website and services.
3. Account Registration and Security
- Account Creation: To make a purchase, you may be required to create an account. Ensure that the information provided is complete and accurate.
- Confidentiality: You are responsible for maintaining the security of your account credentials. Do not share your password with third parties.
- Account Activity: You are liable for all activities conducted under your account. Notify us immediately of any unauthorized use.
4. Product Information and Availability
- We strive to provide accurate descriptions, images, and details for all products listed on our website. However, minor discrepancies may occur due to variations in display settings or manufacturing updates.
- All products are subject to availability. We reserve the right to modify, discontinue, or limit quantities without prior notice.
5. Pricing and Payment
- All prices on the website are listed in Nigerian Naira (₦) and include applicable taxes unless otherwise stated.
- Payment must be made at the time of purchase using the payment methods provided at checkout. Accepted methods may include credit/debit cards, bank transfers, or mobile payment platforms.
- In the event of a pricing error, we reserve the right to cancel orders or adjust pricing.
6. Shipping, Delivery, and Risk of Loss
- Shipping Fees: Delivery charges are calculated based on the location and size of your order. Full details can be found on our Shipping Information page.
- Delivery Timelines:
- Orders placed by 6:00 PM will be processed and delivered on the same day where possible.
- Orders placed after 6:00 PM will be delivered the following day unless same-day delivery is requested and the additional charge for offline processing is accepted.
- Risk of Loss: Once a product is delivered to your specified address, risk of loss or damage transfers to you. Please inspect your items upon receipt and notify us promptly of any issues.
7. Return, Refund, and Exchange Policy
- Eligibility: Products must be returned within [specified period, e.g., 7 days] in their original condition, packaging, and accompanied by proof of purchase.
- Non-Returnable Items: Certain items, such as perishable goods or customized orders, are non-returnable.
- Refunds: Approved refunds will be processed via the original payment method within [specified period, e.g., 7–14 business days].
- For more details, refer to our Returns Policy page on the website.
8. User Conduct and Prohibited Activities
When using our website, you agree to:
- Use our platform only for lawful purposes.
- Refrain from engaging in activities such as fraud, hacking, or distribution of malicious software.
- Avoid interfering with the website’s functionality or violating the rights of other users.
We reserve the right to suspend or terminate access for violations of these terms.
9. Intellectual Property Rights
- All website content, including text, graphics, logos, images, and software, is the exclusive property of Chef Basket and Boonplace Limited, protected under applicable intellectual property laws.
- Unauthorized reproduction, distribution, or commercial use of any content is strictly prohibited.
10. Disclaimers and Limitation of Liability
- No Guarantees: While we strive for accuracy and reliability, our website and services are provided “as is” without warranties of any kind.
- Limited Liability: To the fullest extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from the use of our website, products, or services.
- Our total liability for any claim shall not exceed the amount paid for the product in question.
11. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters, strikes, or technical disruptions.
12. Office Hours and Customer Support
Our office hours are as follows:
- Monday–Saturday: 9:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
Orders placed beyond 6:00 PM will be processed and delivered the following day unless same-day delivery is requested and subject to additional charges. For urgent inquiries or assistance, please contact us using the information provided below.
13. Governing Law and Dispute Resolution
- These Terms and Conditions are governed by the laws of Enugu State, Nigeria.
- Any disputes arising from the use of our services shall be resolved in the courts of Enugu State.
14. Modifications to Terms and Conditions
We may update these Terms and Conditions periodically. Continued use of our website and services after any changes indicates acceptance of the revised terms.
15. Contact Information
If you have any questions, concerns, or feedback about these Terms and Conditions, feel free to contact us:
- Email: [info@chefbasket.ng](mailto:info@chefbasket.ng)
- Phone: +2349060280425
- Office Hours: Monday–Saturday, 9:00 AM – 6:00 PM; Sunday, 10:00 AM – 6:00 PM
Thank you for choosing Chef Basket. Your trust and satisfaction are our priorities.
