Support Policy Page

At Chef Basket, we are committed to providing prompt and reliable customer support to ensure your satisfaction. Our Support Policy outlines how we assist you with inquiries, issues, and feedback.

1. Support Availability

• Office Hours:
  • Monday–Saturday: 9:00 AM – 6:00 PM
  • Sunday: 10:00 AM – 6:00 PM
• Contact Channels:
  • Email: info@chefbasket.ng
  • WhatsApp: +2349014857257
  • Phone: +2349060280425

2. Response Times

• We aim to respond to emails and inquiries within 24 hours during office hours.
• For urgent issues, phone support is available during listed hours.

3. Support Coverage

Our support services include:

• Assistance with orders, payments, and delivery.
• Help with refunds, returns, or exchanges.
• Resolution of technical issues with our website or mobile app.
• Addressing feedback or complaints.

4. Limitations

• Support requests made outside office hours will be addressed on the next business day.
• We may not address inquiries unrelated to our services or outside our jurisdiction.

Chef Basket is dedicated to providing excellent service and addressing your concerns promptly. Thank you for choosing us!